Helpful for service navigation and common pharmacy questions. For urgent or severe symptoms, use NHS 111, urgent care, or emergency services.
Structured pharmacist support helps you understand your new medicine and manage early concerns.
Service summary
About this service
The New medicine service supports patients who have recently started certain long-term medicines.
A pharmacist will help you understand what the medicine is for, how to take it, what side effects to watch for, and how to manage early concerns.
The goal is to make the first few weeks of treatment safer and easier to manage.
Medicine support
New medicine service with pharmacy medicines expertise.
Medicine counselling
Follow-up support
Adherence guidance
Helps you feel more confident with a new medicine.
Gives time to discuss side effects, missed doses, and practical concerns.
Can improve medicine use and reduce early problems that lead people to stop treatment.
Provides pharmacist follow-up without needing a separate GP appointment.
Safer medicines
Organised support for medicines, supplies, and questions.
Pharmacy checks
The team reviews details and explains safe next steps.
The pharmacist or trained team member will ask focused questions about your symptoms, health history, medicines, allergies, and any relevant risk factors.
You will be told whether the service is suitable before anything is supplied or administered.
If the service is not suitable, the team will explain the safest next step, such as contacting your GP, NHS 111, urgent care, or another specialist service.
Medicine details
Bring current medicines, changes, and questions.
After your appointment
Clear advice before you leave the pharmacy.
The service is NHS funded where eligibility criteria are met.
This page provides service information only. Final suitability, eligibility, clinical details, and next steps are confirmed by the pharmacy team.
For severe symptoms, chest pain, breathing difficulty, stroke symptoms, severe allergic reaction, confusion, or rapidly worsening illness, use urgent care, NHS 111, or 999 as appropriate.